Support Policies

It's important to us that our customers have a great experience with AppStudio. We offer free support as well as enhanced Premium Support.

Not sure what is best for you? Contact us!

Free Support

  • Covers installation and update issues,
  • IDE questions,
  • BASIC to JavaScript Translator,
  • Deploying to server,
  • Deploying to VoltBuilder,
  • Participation in our Web Board. (We actively participate there as well.)
  • Providing workarounds or resolutions for known problems.
  • Answering general how-to questions, and providing pointers to documentation.
  • Periodic point upgrades with fixes and new features.
  • Support available for current version.

Premium Support $90/month or $900/year     

  • 1-1 direct support
  • Direct access to the developers
  • Fast start for time critical projects
  • Continuous hosting on Volt
  • Help resolving issues with non NSB products (including, but not limited to JavaScript, Datatables, jQuery, jQuery Mobile, jqWidgets, Node, Electron, npm, PHP, SQLite, Dropbox, customer servers, etc.)
  • Help with 3rd party APIs (Google, Yahoo, Facebook, etc.)
  • Debugging or writing programs.
  • Code or project review.
  • Performance tuning
  • Remote training and troubleshooting using TeamViewer or LogMeIn.
  • Skype support if required.
  • Adding new frameworks.
  • Creating Cordova/VoltBuilder plugins.
  • Conversions from Visual Basic, AppForge and other environments.
  • Application testing using our library of mobile devices.
  • Dealing with vendor stores, such as Apple iTunes Store.
  • Premium support includes about an hour a month of the above activities. If more is required, the cost and timetable will be discussed before proceeding.
  • Free upgrades to all new versions.
  • 1 business day response time.
  • Minimum 3 month commitment.
  • Non Disclosure Agreement (NDA) available.

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Premium Support tasks can also be done on a one time billable basis. Email support for more info.

If an issue turns out to be an AppStudio bug, there is no charge.

NSB will discount the price of services if it feels the work will be useful for general release.

We reserve the right to change these policies on reasonable notice.